Shipping policy
Processing Time Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking details once your order has been dispatched.
UK Shipping We offer the following shipping options for UK orders:
- Standard Delivery (3–5 business days) — £2.99, or free on orders over £20
International Shipping We currently ship to selected international destinations. Delivery times and rates are calculated at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Delays Whilst we do our best to meet the above timescales, delivery times may be affected by circumstances beyond our control, including postal delays and busy periods.
Lost or Damaged Orders If your order arrives damaged or doesn't arrive at all, please contact us at hello@cuppacrafts.co,uk within 14 days of the expected delivery date and we'll make it right.